Information Systems Faculty Publications and Presentations
Document Type
Article
Publication Date
1-2020
Abstract
Privacy threats in a social media-enabled application (app) can originate from either the institution or other app users. Although privacy in social media is well studied, the role of social (peer) privacy concerns is largely unknown and most privacy studies on mobile apps focus on initial adoption and ignore long-term behavioral outcomes. Drawing on the privacy calculus theory, this study examines the impact of both institutional and social privacy concerns on long-term user engagement with social media-enabled apps. Findings from the analysis of 354 survey responses reveal that both institutional and social privacy concerns decrease engagement. Regarding the antecedents, the perceived sensitivity of information increases institutional privacy concerns. However, social privacy concerns are influenced by the perception of risk and control. Moreover, while the impacts of social and enjoyment benefits are expectedly positive, the perception of efficiency benefits decreases engagement. These findings are further investigated and validated through a follow-up text analysis study, suggesting that users who enjoy the functionality of these apps are more likely to express social privacy concerns and minimize their engagement. This study contributes to the literature of privacy on mobile apps by unraveling the intricate dynamics of privacy concerns and benefits in the social mobile era.
Recommended Citation
Jozani, Mohsen, Emmanuel Ayaburi, Myung Ko, and Kim-Kwang Raymond Choo. 2020. “Privacy Concerns and Benefits of Engagement with Social Media-Enabled Apps: A Privacy Calculus Perspective.” Computers in Human Behavior 107 (June): 106260. https://doi.org/10.1016/j.chb.2020.106260.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Publication Title
Computers in Human Behavior
DOI
10.1016/j.chb.2020.106260
Comments
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© 2019 Published by Elsevier.