Increasingly, organizational processes have become more complex. There is a need for the design of workflows to focus on how organizations adapt to emergent processes while balancing the need for decentralization and centralization goal. The advancement in new technologies especially blockchain provides organizations with the opportunity to achieve the goal. Using blockchain technology (i.e. smart contract and blocks of specified consensus for deferred action), we leverage the theory of deferred action and a coordination framework to conceptually design a workflow management system that addresses organizational emergence (e-WfMS). Our artifact helps managers to predict and store the impact of deferred actions. We evaluated the effectiveness of our system against a complex adaptive system for utility assessment.
Treku, D. N., & Sun, J. (2019). Adaptive Workflow Design Based on Blockchain. In B. Tulu, S. Djamasbi, & G. Leroy (Eds.), Extending the Boundaries of Design Science Theory and Practice (pp. 284–299). Springer International Publishing. https://doi.org/10.1007/978-3-030-19504-5_19
International Conference on Design Science Research in Information Systems and Technology