As mobile instant messaging (IM) has become the fastest-growing social media (e.g. WeChat, WhatsApp), this study investigates the use of it as a virtual collaboration tool in multi-organization projects. The understanding of the relationships among tool, task and team in technology-facilitated collaboration leads to the integration of technology acceptance model, task-technology fit model and network externality framework into a research model. Tool usability, task fit and team connectivity are hypothesized to have direct and indirect effects on virtual collaboration effectiveness. The results based on survey observations collected from multi-organization project teams using WeChat in China support most of the hypothesized relationships. The theoretical and practical implications of findings are discussed.
Yang, Zhaojun, et al. “Virtual Collaboration Effectiveness in Multi-Organization Projects: Tool Usability, Task Alignment and Team Connectivity.” Proceedings of the 21th Pacific Asia Conference on Information Systems (PACIS 2017), 2017, https://aisel.aisnet.org/pacis2017/196.
Proceedings of the 21th Pacific Asia Conference on Information Systems (PACIS 2017)