Theses and Dissertations - UTB/UTPA

Date of Award


Document Type


Degree Name

Doctor of Philosophy (PhD)


Rehabilitation Counseling

First Advisor

Dr. Charlene Blankenship

Second Advisor

Dr. Jerome Fischer

Third Advisor

Dr. Bruce Reed


The purpose of this study was to examine job satisfaction in rehabilitation counselors who are Certified Rehabilitation Counselors (CRCs) practicing in rehabilitation settings and to identify the employment factors and work motivation factors that contribute to job satisfaction and intent to quit. Participants included in this study were obtained from the Commission on Rehabilitation Counselor Certification (CRCC) list serve. Participants were from Rehabilitation Services Administration (RSA) Region 5: Illinois, Ohio, Michigan, Indiana, Minnesota, and Wisconsin. Of the 1695 emails that were sent to CRCs from RSA Region 5, 315 surveys were completed resulting in a response rate of 19%. The survey packet included four instruments: the Job Descriptive Index (JDI) (Balzer et al., 1997), Job In General scale (JIG) (Balzer et al., 1997), Work Extrinsic and Intrinsic Motivation Scale (WEIMS) (Tremblay et al., 2009), and Turnover Intention (Mobley, Horner, Hollingsworth, 1978). Backward regression analyses were employed to explain which employment factors as well as which work motivation factors have a significant relationship with job satisfaction and intent to quit. Backward regression analysis for employment factors revealed that caseload size (statistically significant at the p < .01 level) and employment setting (statistically significant at the p < .01 level) predicted CRC's job satisfaction whereas backward regression analysis for employment factors revealed that caseload size (significant at the p < .01 level), clients seen per week (significant at the p < .05 level), and employment setting (significant at the p < .05 level) predicted intent to quit among CRCs. Furthermore, backward analysis indicated that both self-determined motivation and non self-determined motivation were statistically significant in predicting job satisfaction and intent to quit in CRCs (significant at the p < .01 level). Implications for practice and future research on improving the job satisfaction of rehabilitation counselors are included.


Copyright 2015 Cynthia A. Serrata. All Rights Reserved.

Granting Institution

University of Texas-Pan American