Theses and Dissertations - UTB/UTPA

Date of Award


Document Type


Degree Name

Master of Science (MS)



First Advisor

Dr. Barbara Tucker

Second Advisor

Dr. Bruce K. Wilson

Third Advisor

Dr. Cindy Milan


Predictors of patient satisfaction among hospitalized adult Mexican Americans were examined in this pilot study. Acculturation as determined by the Acculturation Rating Scale for Mexican Americans-II (ARSMA-II), ethnicity of the nurse, age, gender, socioeconomic status, level of education and marital status were examined as predictors of patient satisfaction. Patient satisfaction was measured by the Patient Satisfaction Inventory (PSI). The pilot study was conducted in an acute care setting in the lower Rio Grande Valley, where 81 participants provided the data. The questionnaires were offered in both English and Spanish. Two qualitative questions were asked regarding the patients' perception of culturally sensitive nursing care. These questions were asked in the patient's language of choice. The independent demographic variables were not found to lessen or increase the level of patient satisfaction. Similarly, the ethnicity of the nurse and the level of acculturation were not found to lessen or increase the level of patient satisfaction. The qualitative questions revealed five categories related to culturally congruent nursing care.


Copyright 1998 Shannon Marie Dowdall, Alma Rosa Flores, Karyn Elizabeth Taplay. All Rights Reserved.

Granting Institution

University of Texas-Pan American

Included in

Nursing Commons