The relationships between managerial metacognition, total quality management, and a firm's sustainable competitive advantages: An empirical investigation based on structural equation modeling analysis
Date of Award
Doctor of Philosophy (PhD)
Dr. Joo Jung
Dr. Kevin Linderman
Dr. Sibin Wu
The purpose of this study is to explore how managerial metacognition has an influence on the effective implementation of total quality management (TQM) and the creation of a firm’s sustainable competitive advantages (P) by using the lens of Resource-Based View (RBV). In particular, this study conceptualized the existing TQM framework by two sub-constructs, technical quality management (TQ) and behavioral quality management (BQ) practices, and newly proposed the sequential relationship of 'TQ→BQ→P' based on the premise of the RBV. In addition, through post-hoc analysis, this study tested the mediation effect of a firm's TQ practices on the relationship between managerial metacognition and their BQ implementation. An online survey method was adopted to collect a primary data for this study, and a total of 235 viable samples were obtained from quality managers working in the U.S.-based firms. Confirmatory factor analysis (CFA) was first conducted in order to examine the validation of the measurement models, and then structural equation modeling (SEM) analysis was performed to test the hypothesized research model by using AMOS 22. The test results show that a significant positive association between managerial metacognition and a firm's quality practices, suggesting that a better effective TQM implementation could eventuate in a firm when they have a higher level of metacognitive ability. The study results also reveal that 'TQ→BQ→P' is a statistically more robust structure than 'BQ→TQ→P', implying that a firm's BQ is a more critical strategic resource for generating a firm’s sustainable competitive advantages than is TQ. Furthermore, the test results of post hoc analysis demonstrate that a firm's TQ-related tools and techniques have a role as an indispensable vehicle in materializing the positive influence of managerial metacognition on BQ implementation.
University of Texas-Pan American