The Department of Homeland Security (DHS), primarily the Customs and Border Protection (CBP) Agency, will be analyzed through the lens of the knowledge analytic (KA) developed in earlier work (Garrett 2001; 2004; 2010, and Hummel 2006). Stories told by managers (Hummel 1991) and others in organizations are important for understanding the modern organizational pyramid and the differences between knowledges with regard to border security operatives and their attitudes towards migration policy and other issues along the U.S.-Mexico border. DHS and subordinate agencies rank perennially at or near the bottom of the federal government in terms of the Federal Employees Viewpoint Surveys (FEVS) – showing that many of the strains in the organization are between executives, management, and workers. Stories are analyzed from the border involving various front-line workers and managers dealing with border security issues in the larger context of DHS, including perceptions of others working between agencies through narratives (Merleau-Ponty 1962/2009). The FEVS and the stories (Boje 1991; 1995) are compared and contrasted, set in the Rio Grande Valley of Texas , showing differences that may lead to more appreciation and better understanding of multiple knowledges in organizations.
Garrett, Terence. “Border Security and Immigration Policy Management in South Texas by the Numbers: Perception, Stories and the Knowledge Analytic.” Public Voices, vol. 17, no. 1, Oct. 2020, pp. 4–20.