School of Social Work Faculty Publications and Presentations
Process and structure: Service satisfaction and recommendation in a community-based elderly meal service in Shanghai
Document Type
Article
Publication Date
9-2023
Abstract
Informed by Donabedian’s quality-of-care framework, this study aims to examine elderly clients’ service satisfaction and service recommendation for community-based meal services in Shanghai. We analyzed secondary survey data from randomly sampled elderly clients of a community-based meal service in the old Jing’an District in Shanghai (N= 690). Quality of food and caregivers’ attitudes were key to respondents’ service recommendation while tidiness of tableware and interactions with caregivers were positively related to their service satisfaction. Overlaps and differences between structure and process factors are discussed. We also provide tailored policy recommendations.
Recommended Citation
Chen, L., Ye, M., & Kahana, E. (2019). Process and structure: Service satisfaction and recommendation in a community-based elderly meal service in Shanghai. Journal of Aging & Social Policy, 0(0), 1–17. https://doi.org/10.1080/08959420.2019.1704132
Publication Title
Journal of Aging & Social Policy
DOI
10.1080/08959420.2019.1704132
Comments
© 2019 Taylor & Francis
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