You Think I am Stupid? Face Needs in Intercultural Conflicts

Authors

Yanrong (Yvonne) Chang, The University of Texas Rio Grande ValleyFollow

Document Type

Article

Publication Date

3-2011

Abstract

Embedded in intercultural conflicts are identity or face-based goal issues (Rothman, 1997), which, when not effectively managed, may lead to unresolved conflicts. This study examined actual email interactions over a period of five months between an American visiting professor and an International Office staff member at a University in China. It showed three patterns of interaction that failed to manage each other’s face or identity needs and led to unresolved conflicts, hurt feelings, and ruined intercultural relationships. It suggested principles or lessons for effectively handling intercultural conflicts.

Comments

Copyright (c) 2011 Yanrong Chang.

This work is licensed under a Creative Commons Attribution 4.0 International License.

Recommended Citation

Chang, Y. (2011). You think I’m stupid? Face needs in intercultural conflicts. Journal of Intercultural Communication, 25(4). https://doi.org/10.36923/jicc.v11i1.519

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Publication Title

Journal of Intercultural Communication

DOI

10.36923/jicc.v11i1.519