Information Systems Faculty Publications and Presentations
Document Type
Conference Proceeding
Publication Date
1-3-2018
Abstract
This survey research examined social networking sites (SNS) internal to the company to determine how SNS use affects attitudes, and ultimately turnover intentions. We hypothesize that due to social capital, emotional dissonance, and conservation of resource theories, work SNS use will decrease work isolation, which will decrease work-related attitudes and increase turnover intentions. Due to social capital theory, we propose that work SNS use will decrease work isolation. Due to emotional dissonance theory, we hypothesize that work isolation will decrease positive emotions and job satisfaction, and increase job tensions, such as work stress. All three of these factors will increase turnover intentions. These findings suggest that technology has the potential of reducing technostress symptoms at work. We found that incorporating internal SNS in businesses improves attitudes and behaviors, which is important for managers to consider as ways to save costs due to employee turnover.
Recommended Citation
Moqbel, Murad, and Valerie Bartelt. 2018. “Social Network Sites in Businesses: Combating Technostress.” In Proceedings of the 51st Hawaii International Conference on System Sciences 2018, 1846–53. https://doi.org/10.24251/HICSS.2018.233.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Publication Title
Proceedings of the 51st Hawaii International Conference on System Sciences 2018
DOI
10.24251/HICSS.2018.233