Enterprise Social Media Use and Impact on Performance: The Role of Workplace Integration and Positive Emotions

Authors

Murad Moqbel, University of Texas Rio Grande ValleyFollow
Fiona Fui-Hoon Nah

Document Type

Article

Publication Date

12-2017

Abstract

Organizations struggle to find ways to improve employees’ performance. To date, little research has empirically examined the relationship between enterprise social media use and knowledge workers’ performance. Using social capital theory and the broaden-and-build theory of positive emotions as our theoretical framework, we investigate the relationship between enterprise social media use and knowledge workers’ performance. We tested our research model by collecting data from employees working for a large information technology firm in the Midwestern United States and analyzing the data using a structural equation modeling approach. The results suggest that enterprise social media use can increase workplace integration, which further enhances performance directly and indirectly through positive emotions. Enterprise social media use also has a direct relationship with performance. The paper concludes with practical and theoretical implications.

Comments

Copyright © 2017 by the Association for Information Systems.

Recommended Citation

Moqbel, Murad and Nah, Fiona Fui-Hoon (2017) "Enterprise Social Media Use and Impact on Performance: The Role of Workplace Integration and Positive Emotions," AIS Transactions on Human-Computer Interaction (9) 4, pp. 261-280 DOI: 10.17705/1thci.00098

Publication Title

AIS Transactions on Human-Computer Interaction

DOI

10.17705/1thci.00098