Information Systems Faculty Publications and Presentations

Document Type

Article

Publication Date

3-2022

Abstract

Past research has explored the link between computer-mediated communication (CMC) and task performance, but it remains unclear how (i.e., under what mechanisms) CMC impacts task performance. Drawing on media naturalness theory and the stimulus-organism-response model as our theoretical framework, we develop a research model and describe how simulation-based EHR training (a type of CMC) can improve EHR-based task performance by mitigating stress. We empirically test the model with a unique experimental dataset from EHR lab assessment and questionnaires that 225 participants completed. The structural equation modeling analysis results show that simulation EHR training helped improve EHR-based task performance (both effectiveness and efficiency) by reducing perceived stress. We discuss theoretical and practical implications, limitations, and future research.

Publication Title

Transactions on Human-Computer Interaction

DOI

10.17705/1thci.00161

Plum Print visual indicator of research metrics
PlumX Metrics
  • Citations
    • Citation Indexes: 1
  • Usage
    • Downloads: 560
    • Abstract Views: 357
  • Captures
    • Readers: 4
  • Social Media
    • Shares, Likes & Comments: 138
see details

Included in

Business Commons

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.