Theses and Dissertations - UTB/UTPA
The relationship between acculturation level and patient satisfaction among adult Mexican American emergency department patients
Date of Award
Master of Science (MS)
Dr. Janice A. Maville
Dr. Cindy L. Milan
Dr. Paul Villas
The relationship between acculturation level and patient satisfaction among adult Mexican American emergency department patients was explored. Acculturation level was determined by the Acculturation Rating Scale for Mexican Americans-II (ARSMA-II). Patient satisfaction was measured with the Patient Satisfaction Inventory (PSI). The study was conducted in an emergency department in the Lower Rio Grande Valley of South Texas, where 23 participants provided the data. The questionnaires were offered in English and Spanish. The independent variable of acculturation level did not demonstrate a significant relationship with the dependent variable of patient satisfaction. A statistically significant difference was identified among the subscales of the PSI.
University of Texas-Pan American
Copyright 2001 Sharon M. Schaaf. All Rights Reserved.