Relationship among superior-subordinate communication, job satisfaction, and internal customer satisfaction in higher education

Authors

Tanzeer Ahmed, University of Texas-Pan American

Date of Award

5-2011

Document Type

Thesis

Degree Name

Master of Arts (MA)

Department

Communications

First Advisor

Dr. Timothy P. Mottet

Second Advisor

Dr. Dora E. Saavedra

Third Advisor

Dr. Cory Cunningham

Abstract

The purpose of this study is to evaluate the relationship among supervisor-subordinate communication, job satisfaction, and internal customer satisfaction in higher education. The participants in this survey included 171 university staff serving not in a supervisory role. Relationships between internal customer satisfaction and supervisor-subordinate communication, employee job satisfaction and supervisor-subordinate communication, and internal customer satisfaction and employee job satisfaction were examined. The three hypotheses predicted in this study were supported. Results of the study are discussed. Conclusions, limitations and topics for further research are addressed.

Comments

Copyright 2011 Tanzeer Ahmed. All Rights Reserved.

https://www.proquest.com/dissertations-theses/relationship-among-superior-subordinate/docview/875771438/se-2?accountid=7119

Granting Institution

University of Texas-Pan American