Theses and Dissertations - UTB/UTPA

Date of Award


Document Type


Degree Name

Master of Arts (MA)

First Advisor

Dr. Timothy P. Mottet

Second Advisor

Dr. Dora E. Saavedra

Third Advisor

Dr. Cory Cunningham


The purpose of this study is to evaluate the relationship among supervisor-subordinate communication, job satisfaction, and internal customer satisfaction in higher education. The participants in this survey included 171 university staff serving not in a supervisory role. Relationships between internal customer satisfaction and supervisor-subordinate communication, employee job satisfaction and supervisor-subordinate communication, and internal customer satisfaction and employee job satisfaction were examined. The three hypotheses predicted in this study were supported. Results of the study are discussed. Conclusions, limitations and topics for further research are addressed.


Copyright 2011 Tanzeer Ahmed. All Rights Reserved.

Granting Institution

University of Texas-Pan American

Included in

Communication Commons