This study surveyed the Louisiana Employer Support of the Guard and Reserve data base to determine the effects of absenteeism on the association between number of customers served by the organization and measures of organizational output, customer satisfaction, and employee behavior. The Principal Component Analysis indicated that quality of the organization’s output, employee’s satisfaction with their work, and training on employee performance are all positively associated with change in the number of customers served.
Hisey, Lee L., "The Effects of Absenteeism on Organizational Outcomes: A Principal Component Analysis" (2020). Management Faculty Publications and Presentations. 18.