Exploring a Quality Assurance Tool on Remote Academic Advising for Higher Education Traditionally Underrepresented Students in Distance Education

Author

Katrieva S. Jones Munroe, The University of Texas Rio Grande Valley

Date of Award

12-2020

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

Department

Curriculum & Instruction

First Advisor

Dr. Javier Cavazos

Second Advisor

Dr. Laura Jewett

Third Advisor

Dr. Irma Jones

Abstract

The purpose of this research is to fill the gap in the literature by examining organizational stakeholders' perceptions of access to remote academic advising. Over the past years, traditionally underrepresented student enrollments in distance education at community colleges have increased, yet the retention rate of online students compared to on-campus students have decreased (Breit & Schreyer, 2018). The gap between ideal and reality serves as a powerful blind spot toward the lack of access to remote student support services in higher education. Remote access to technology and student support services (e.g. academic advising) negatively influence student persistence, retention and graduation from distance education programs (Britto & Rush, 2013;Lapadula, 2003). When unchecked, gaps of access to remote technology and academic advising, perpetuates the marginalization of traditionally underrepresented students in distance education. Evaluating an institutions' access to remote academic advising and access to technology is possible by using a quality assurance tool (e.g. Quality Matters Annotated Program Criteria). User’s expectations and perceptions of the experienced service is realized through the use of a quality assurance tool. Using a quality assurance tool will serve as a solution to shrink the gap of persistence and retention rates between traditionally underrepresented students and their white counterparts. This qualitative research will utilize virtual interviews, participant observations and archival documents to examine organizational stakeholders (e.g. administrators) perceptions of an institutions access to remote academic advising and how remote academic advising is utilized.

Comments

Copyright 2020 Katrieva S. Jones Munroe. All Rights Reserved.

https://go.openathens.net/redirector/utrgv.edu?url=https://www.proquest.com/dissertations-theses/exploring-quality-assurance-tool-on-remote/docview/2554400588/se-2?accountid=7119

Recommended Citation

Jones Munroe, Katrieva S., "Exploring a Quality Assurance Tool on Remote Academic Advising for Higher Education Traditionally Underrepresented Students in Distance Education" (2020). Theses and Dissertations. 684.
https://scholarworks.utrgv.edu/etd/684